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Reddit brand-mention triage

Use this skill when the user wants to monitor or work through brand mentions on Reddit — "anyone talking about us on Reddit," "triage the mention queue," "what's the sentiment on our brand this week." Sets up domain monitoring, then runs the triage loop: read each mention in its full thread context, classify reply / ignore / escalate, and keep the queue at zero.

Yahav FuchsBy Yahav FuchsFounder
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SKILL.md
name:
reddit-brand-mention-triage
description:
Use this skill when the user wants to monitor or work through brand mentions on Reddit — "anyone talking about us on Reddit," "triage the mention queue," "what's the sentiment on our brand this week." Sets up domain monitoring, then runs the triage loop: read each mention in its full thread context, classify reply / ignore / escalate, and keep the queue at zero.

Use when Reddit brand mentions need monitoring or the mention queue needs working through. Produces a triaged queue with per-mention verdicts and a sentiment picture. Exact commands live in references/commands.md.

Set up monitoring (once per brand)

Add each domain worth watching — the product, and optionally competitors — with a brand description, search keywords, and negative keywords to cut false positives. Tune negative keywords early: a noisy monitor gets ignored within a week, and an ignored monitor is worse than none.

The triage loop

  1. list new mentions — filter by domain, sentiment, or intent when the queue is long; take 20 at a time
  2. for each: read the full mention and the live Reddit thread — the excerpt routinely misreads tone, and the thread shows whether the community already answered
  3. verdict per mention: reply (a genuine question or fixable complaint), ignore (drive-by noise), or escalate (churn risk, security claim, thread gaining velocity). One line each: sentiment, key point, verdict
  4. mark reviewed mentions handled so the queue stays clean
  5. close with the stats view: mention volume and sentiment trend over the period

Replies belong to a human or an approval-gated draft — never auto-post into a live thread.

What good looks like

Great triage catches the two mentions that matter — the churn-risk complaint and the high-intent "what should I use for X" thread — within hours, with thread context read before any verdict. Mediocre triage skims excerpts and marks everything handled. What gets overlooked: negative mentions in threads that are still gaining comments (velocity changes the verdict), and competitor-comparison threads, which are the highest-value reply targets on Reddit.

MUST read the live thread before classifying any mention. MUST keep replies human-approved. NEVER mark a mention handled without a recorded verdict.