Amit Rotstein
Head of Product, Spotlight.ai
Call KPI scoring
Use this skill after a sales call — coaching a rep, judging whether a call moved the deal forward, or producing a scorecard on how the conversation actually went — call scoring, call quality, call coaching, call KPIs, talk ratio, question rate, monologue length, engagement score. Different from a behavior-based scorecard: this measures nine largely quantitative KPIs (talk-to-listen ratio, question rate, longest monologue, talking speed, engagement, sentiment, agenda set, next steps, next meeting scheduled) directly from the call itself, plus a tenth narrative one (improvement tips). Input: a call transcript, a raw audio file, or a live connection to a call-recording/conversation-intelligence system (required — one of the three); always recomputes every metric from the source material rather than trusting a connected system's own numbers. Classifies the call's type from its content first, scores each KPI against a type-specific target band where one exists, and groups the KPIs into conversation-quality and forward-motion — surfacing it explicitly whenever a call scores well on one and poorly on the other, rather than flattening both into one average or an "N of 10 green" tally.