AI Expectation-Setting Framework

On-demand reference for the revops-change-management skill.

Before any AI agent deployment, set these expectations with leadership:

Expectation	Reality
"Set it and forget it"	3-4 hrs/week per agent, ongoing
"It'll work out of the box"	30 days minimum before stable quality
"We'll save headcount immediately"	ROI compounds over months, not days
"One agent does everything"	Each motion needs its own agent with specific training
"The vendor handles it"	You manage the agent; the vendor provides the platform

SaaStr's real numbers: Jason Lemkin and Amelia Lerutte each spend 15-20 hrs/week managing 20 agents. That's 30-40 hrs/week of senior operator time for a $500K/year AI stack that generates $2.4M in closed-won revenue.