standing-report.md
The standing report
The standing report is the part of the pre-read that never changes shape. Same sections, same order, same visuals every meeting, so directors spend their attention on what moved instead of relearning the layout. It is read before the meeting and is not presented in the room.
Sections, in order
| Section | What it shows | The one conclusion each visual must state |
|---|---|---|
| Performance vs plan | Revenue, gross margin, operating expense, cash | Where the quarter landed and the single biggest reason |
| Revenue bridge | Starting ARR, new, expansion, contraction, churn, ending ARR | Which component moved the total |
| Pipeline | Coverage for the next two quarters by segment, created vs consumed | Whether next quarter is already at risk |
| Conversion and speed | Stage conversion, win rate, cycle time, ramp time | Where the engine is leaking |
| Efficiency | CAC payback, burn multiple, net revenue retention, revenue per commercial employee, chosen by stage | Whether the next dollar is getting more or less productive |
| Customers | Retention, top accounts, churn by root cause | Whether growth is compounding or being refilled |
| Team | Headcount vs plan, regrettable attrition, critical open roles | Whether capacity matches the plan |
| Risks | 3 to 5 risks with likelihood, impact, owner, mitigation; new and retired since last meeting | Whether risks are being managed or just reported |
Rules for every number
- Four comparisons where available: actual, plan, prior period, and a benchmark the board already accepts. A single number is noise.
- Any variance above 10% gets a one-sentence cause. "Favorable" or "unfavorable" is not a cause.
- Trends, not snapshots. Show at least four periods.
- Stage-appropriate metrics only. Early companies do not present metrics that are not yet meaningful; scaling companies never omit retention. A missing metric gets a one-line reason.
- Reconcile CRM and finance figures before sending. If they disagree, say so first.
How the standing report is fed
The report is the output of the operating rhythm, not a quarterly scramble:
| Source | Feeds |
|---|---|
| Weekly pipeline and forecast reviews | Pipeline, conversion and speed |
| Monthly business review | Performance vs plan, efficiency, customers; drafts the retrospective |
| Quarterly planning | The plan status shown in orientation: done, in flight, off track, starting next |
| Running risk log | Risks, including what was retired |
If any section takes more than a day to assemble, the operating rhythm underneath it is broken. Fix the rhythm, not the deck.